Asking for a new copy
When a document is wrong or incomplete.
On the review screen choose Ask for a new copy and tell your client what you need, for example "Only one payslip was attached. Please upload every payslip from April to June."
- Your client sees your reason on that entry and gets an email.
- When they send it again, it comes back to you as Received, and their earlier files stay visible to you.
The same works for documents from the other side's lawyer.
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